Shipping policy

Shipping Policy

Last updated: May 17, 2026

Free Worldwide Shipping — Always Included

At LumEye, we include free worldwide shipping on every order — no minimums, no exceptions. The price you see is the price you pay.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. You will receive a confirmation email with your tracking number once your order ships.

Estimated Delivery Times

Europe: 5–10 business days
United States and Canada: 7–14 business days
Australia and New Zealand: 8–15 business days
Rest of the World: 10–20 business days

Estimated times may vary due to customs processing or local postal conditions.

Order Tracking

Once shipped, you'll receive a tracking number by email. If you haven't received it within 5 business days, please contact us.

Customs and Duties

For international orders, import duties or taxes may apply and are the responsibility of the recipient.

Lost or Damaged Packages

Contact Us

Questions? Email us at drialys.chacon.gonzalez@outlook.com. We respond within 24–48 business hours.