Shipping Policy
Processing Time
Orders are processed within 1–2 business days. You will receive a shipping confirmation email with your tracking number once your order has been dispatched.
Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| Belgium, Netherlands, Luxembourg | 7–12 business days |
| Rest of European Union | 8–15 business days |
| United Kingdom | 10–16 business days |
| United States, Canada | 10–18 business days |
| Australia, New Zealand | 12–20 business days |
| Other countries | 12–25 business days |
Delivery times are estimates and may vary due to customs clearance, public holidays, or carrier delays.
Tracking
All orders include tracking. Your tracking number will be emailed once your order ships. Please allow 3–5 business days after receiving the tracking number for updates to appear in the carrier system.
Customs and Import Duties
Orders shipped outside the European Union may be subject to import duties or customs fees upon arrival. These charges are the responsibility of the recipient. LumEyes® is not responsible for customs delays.
Lost or Damaged Orders
If your order arrives damaged or does not arrive within the estimated window, contact us at {{ shop.email }} within 30 days of the expected delivery date. We will arrange a replacement or refund at no cost.