Refund Policy

30-Day Results Guarantee

We stand behind LumEyes® completely. Use your device consistently for 30 days — if you don't see a visible improvement in your under-eye area, contact us for a full refund. No return required. No questions asked.

EU Right of Withdrawal

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without providing a reason, in accordance with EU Directive 2011/83/EU.

To exercise this right, contact us at {{ shop.email }} within 14 days of receiving your order. We will confirm receipt and process your refund within 14 days.

How to Request a Refund

  1. Email us at {{ shop.email }} with your order number and reason.
  2. We will respond within 24 hours with confirmation.
  3. Approved refunds are processed within 5–10 business days to your original payment method.

Defective or Incorrect Items

If you received a defective or incorrect item, we will replace it or issue a full refund at no cost to you. Please contact us within 30 days of receipt with a photo of the issue.

Non-Refundable Situations

Items returned after 30 days of confirmed non-use are not eligible for a refund under the results guarantee.