Privacy Policy
Who We Are
LumEyes® operates this online store. We are the data controller of the personal information collected through this website. Contact us at {{ shop.email }} for any privacy-related questions.
Data We Collect
- Order information: name, billing and shipping address, email, phone number, payment details
- Account information: email, password (encrypted), preferences
- Technical data: IP address, browser type, pages visited, cookies
How We Use Your Data
- To process and fulfil your orders
- To communicate with you about your order or account
- To improve our products and website
- To comply with legal obligations
- With your consent: to send marketing communications
Who We Share Your Data With
We share your data only with:
- Shopify Inc. — our e-commerce platform
- Payment processors — to process transactions (we do not store card details)
- Fulfilment partners — to ship your order
We do not sell your personal data to third parties.
Your Rights Under GDPR
If you are located in the EU/EEA, you have the right to access, rectify, erase, restrict, port, and object to the processing of your personal data, and to withdraw marketing consent at any time. Email us at {{ shop.email }} to exercise these rights. We will respond within 30 days.
You also have the right to lodge a complaint with the Belgian Data Protection Authority (APD/GBA): www.dataprotectionauthority.be
Cookies
We use essential cookies (required for the shop to function) and analytics cookies. You can manage cookie preferences through your browser settings.
Data Retention
Order data is retained for 7 years for legal and tax compliance. Marketing preferences are kept until you withdraw consent.
Security
All data is transmitted via SSL/HTTPS. Payments are handled by PCI-DSS certified processors.
Last updated: May 2026